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Privacy Policy​

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Last updated: 05/01/2026

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Introduction

This Privacy Policy explains how [Business Name] ("we", "us", or "our") collects, uses, stores and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We operate a design, drafting and planning consultancy, providing architectural design, building design, drafting, development planning, and related professional services throughout New South Wales and Australia.

This policy applies to all personal information collected by us through our website, professional services, communications, and business operations.

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What Is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in a material form or not.

In the course of providing design, drafting and planning services, this may include:

  • Name and contact details

  • Property addresses and land information

  • Client instructions and project briefs

  • Planning, development, and approval documentation

  • Email correspondence and phone records

  • Payment and invoicing details

  • Website usage data (including IP addresses)

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How We Collect Personal Information

We may collect personal information in a variety of ways, including when you:

  • Engage us for design, drafting or planning services

  • Submit an enquiry or project brief

  • Provide documents for development applications, approvals or certifications

  • Communicate with us by phone, email or in writing

  • Use our website or online platforms

  • Interact with us via social media or professional networks

Where reasonable and practicable, we will collect personal information directly from you. In some cases, we may receive information from third parties such as councils, certifiers, consultants, or government authorities as part of the planning and approvals process.

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Why We Collect Personal Information

We collect, hold and use personal information for purposes including:

  • Preparing design concepts, drawings, and technical documentation

  • Providing planning advice and managing development applications

  • Liaising with councils, certifiers, consultants and authorities

  • Responding to enquiries and client communications

  • Managing client relationships and project records

  • Issuing invoices and processing payments

  • Meeting contractual, professional, and legal obligations

  • Improving our services and business operations

We will not use or disclose personal information for purposes unrelated to our services unless required or permitted by law, or with your consent.

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Disclosure of Personal Information

We may disclose personal information where reasonably necessary to provide our services, including to:

  • Local councils, government departments, and approval authorities

  • Private certifiers and consent authorities

  • Consultants (such as engineers, surveyors, town planners, and environmental specialists)

  • Employees, contractors and professional advisers

  • IT service providers, cloud storage providers, and payment processors

We take reasonable steps to ensure that third parties handle personal information in accordance with applicable privacy laws.

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Storage and Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Personal information may be stored electronically (including secure cloud-based systems) or in hard copy form. Security measures include access controls, password protection, and secure data storage practices.

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Access and Correction

You may request access to personal information we hold about you and request correction if you believe the information is inaccurate, out of date, incomplete, or misleading.

Requests should be made in writing using the contact details below. We may require verification of identity before processing any request.

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Website Analytics and Cookies

Our website may use cookies and analytics tools to improve functionality, monitor performance, and analyse website traffic. These tools may collect anonymised usage data.

You can control cookie preferences through your browser settings.

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Overseas Disclosure

We generally do not disclose personal information outside Australia. Where overseas disclosure is required (for example, cloud-based software providers), we take reasonable steps to ensure compliance with the Australian Privacy Principles.

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Complaints

If you believe we have breached the Australian Privacy Principles or this Privacy Policy, you may lodge a complaint by contacting us using the details below. We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. The current version will be made available on our website or upon request.

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Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

AMC Planning Solutions 
Email: admin@amcplanning.com.au
Phone: 0455 560 300

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